Charging Specialist

1. Coordinate internally or externally with suppliers for support intervention or patch installation related to resolving problem or implementing new service.
2. Perform acceptance for the configurations applied to the charging system.
3. Maintain software and apply any new configurations/ features on charging system
4. Create, cancel or modify short code configurations.
5. Check charging system platform performance, prepare and modify regular statistics.
6. Execute preventive and corrective actions on charging platform due to recommendations and enhancement, bugs or complaints.
7. Perform daily check for charging system status and functionality and prepare activity reports to direct line of authority.
8. Participate in solving charging platform problems and follow up their progress.
9. Perform the required changes for charging tariff plan.
10. Define offers and services on charging system platform
11. Develop and maintain needed tools to monitor charging system in order to enhance proactively and preventive actions.
12. Analyze CDRs “Call Data Records” files and dumps generated from charging system and prepare both loading and business rules.
13. Analyze and implement required developments and updates that imposed by new services, prices and offers and ensure reports and data integrity and consistency.
14. Analyze reports sent by revenue assurance, and verify the validity of the fraud cases and take actions when needed.
15. Provide Finance Dept. and other Units from Information Technology Dept. with reports as per requested criteria.
16. Prepare the health check measures report on monthly basis to the direct line authority.
17. Solve customers’ complaints that are received by customer service effectively and timely as per related policies and procedures.
18. Provide customer service with complete and accurate feedback about the actions applied to solve the complaints.
19. Keep records about the corrective and preventive actions applied to solve customers’ complaints.