FREQUENTLY ASKED QUESTIONS
Do you have any questions?
Please read questions below and if you can not find your answer, please send us your question, we will answer you as soon as possible.
Login
You can access the application by using your Mobile number e.g. 08032123456. Enter your phone number in the provided space and enter your PIN that will be sent to your phone and click Submit.
On a successful login, you will be directed to ‘Home’ page from where you can access other services
Migration
e-care is a web self-service portal designed as an interactive application that empowers you to resolve issues and also carry out transactions at your convenience simply by logging to the wafa web on your device.
you will simply visit the portal to request for your PIN. An SMS will be sent to you containing your PIN, Enter your phone number and security PIN then Click on Login to have access to your account.
Yes, it can work on WI-FI
SIM Registration
Republic Act No. 11934 mandates all SIM users, both existing and new, to register their SIMs with their current telcos.
Manage Data
No Frequently asked questions
5G
No Frequently asked questions
